Privacy Policy
Effective date: 7 September 2026
Introduction
Crown & Pearl is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you visit our website or interact with our restaurant and card lounge.
The policy applies to all visitors to crownandpearrl.com. It covers information collected online and offline at our venue. We adhere to the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).
Key points at a glance
- We collect only the information needed to run our venue and respond to you.
- We do not sell your personal information.
- You can ask to access, correct, or delete your information at any time.
- Our privacy practices follow Australian law and the Australian Privacy Principles.
Information We Collect
We collect information you provide directly, such as your name, email address, phone number, and any details you include when making a reservation or inquiry. We also collect technical information automatically, like your IP address and browser type.
Types of information
- Information you provide: name, contact details, reservation preferences, and any message you send us.
- Automatically collected: IP address, device type, pages visited, and approximate location inferred from your connection.
- Venue interactions: dietary requirements, seating preferences, and attendance at card lounge or poker evenings when you share those details.
- What we do not collect: we do not collect sensitive information unless required by law, and we do not collect financial data through this website.
How We Use Information
We use your information to respond to inquiries, manage reservations, improve our website, and send you updates about Crown & Pearl events, including our card lounge and poker evenings, if you opt in.
- To provide and maintain our services, including restaurant bookings and card lounge attendance.
- To communicate with you about your bookings, questions, or changes to an event.
- To send promotional emails only with your consent, and to let you opt out at any time.
- To analyze website usage and improve user experience for future visits.
Information Sharing and Disclosure
We do not sell your personal information. We may share information with service providers who assist us in operating our website or conducting our business, such as email delivery services or analytics providers. These parties are obligated to protect your information and use it only for the services they provide.
- Service providers: hosting, analytics, and email marketing partners who support our operations.
- Legal requirements: we may disclose information if required by law, regulation, or a valid legal request.
- Business transfers: in the event of a merger or acquisition, your information may be transferred as part of the business.
Data Security
We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, alteration, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
- Use of encryption for data in transit.
- Access controls to limit internal access to personal information.
- Regular security reviews and updates to our systems.
A note on internet security
While we work hard to protect your data, no website can promise complete security. Please avoid sending sensitive information through unsecured channels.
Your Rights
You have the right to request access to the personal information we hold about you and to ask for corrections if it is inaccurate. You may also request deletion of your information, subject to legal obligations.
- Right to access: request a copy of the personal information we hold about you.
- Right to correction: ask us to update inaccurate or incomplete information.
- Right to deletion: request removal of your data where no legal requirement prevents it.
- Right to opt out: unsubscribe from marketing communications at any time.
Cookies and Tracking
We use cookies to enhance your browsing experience, analyze site traffic, and remember your preferences. You can control cookies through your browser settings, but disabling them may affect site functionality.
- Essential cookies: required for basic site functions, such as page navigation and secure areas.
- Analytics cookies: help us understand how visitors use the site and which pages are most useful.
- Preference cookies: remember your settings, such as language or display choices.
Managing cookies
You can adjust your browser settings to block or delete cookies. For more detail, see our Cookie Policy.
Changes to This Policy
We may update this privacy policy from time to time. The latest version will always be posted on this page with the effective date. We encourage you to review this policy periodically.
Effective date: 7 September 2026
Material changes will be highlighted on the website so you can see what has changed.
Contact Us
If you have any questions or concerns about this privacy policy or our data practices, please contact us at:
Privacy contact
- Email: [email protected]
- Phone: +61255501234
- Address: 12 Harbour Lane, Sydney NSW 2000, Australia